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Your rights as a tenant

  • An operational flat
  • Heating and ventilation in your flat
  • Snow clearing and lawn mowing
  • Maintenance of the flat that includes:
    New wallpaper once every twelve years
    New floors once every twenty years
    New refrigerator and freezer once every seventeen years
    Floor sanding once every fifteen years
    New cupboard doors once every twelve years.

Your responsibilities and obligations as a tenant:

  • To take care of your flat
  • To show consideration to your neigbours
  • To pay your rent in advance
  • To give notice according to your tenancy agreement, usually 3 months.



Telephone exchange

Phone: 090-17 75 00

Customer service centre

E-mail: Kundcenter
Phone: 090-17 77 00

Area Landlord

Contact list


Visit: Östra Kyrkogatan 2,
Moritzska gården
Mail: Box 244, 901 06 Umeå.

Phone hours

Monday–Friday 9am–3pm

Visiting hours

Friday 9am–3pm
Closed 12 noon–1pm

Emergency number

If serious faults occur after office hours or during weekends, please call 090-14 26 10.

In the event of fire, accidents or burglary, please call 112.

To receive or give information regarding accidents or crises, please call 113 13