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Broadband network upgrade

Now our broadband network is upgraded!

Who can order a high-speed service?

Starting 1 April, we perform a pilot deployment to tenants living at Mariehemsvägen and Centrala stan. These addresses can now order high-speed services. Depending on the outcomes of this, we will then offer high-speed services to all Bostaden's apartments within a few weeks.

How do I order a high-speed service?

Just as before, you will choose and order the services through

Remember that if you want to order a service over 100 Mbit/s, your own equipment need to be ready to handle these speeds. Your router must be able to connect at 1 Gigabit/s or, if you connect the computer directly to the socket, the computer's network connection must handle 1 Gigabit/s.

Even if the equipment can handle 1 Gigabit/s, it can be a limitation in actual speed. Read more about this here.


Telephone exchange

Phone: 090-17 75 00

Area Landlords

Contact list

Customer Service Centre

E-mail: Kundcenter
Phone: 090-17 77 00

Phone hours, Customer Service Centre

Monday, Wednesday, Friday 9 am–3 pm
Tuesday, Thursday 9 am-12 noon
Closed 12 noon–1 pm

Visiting hours

Monday–Thursday 9 am–4.30pm
Fridays 9 am–3 pm
Closed 12 noon–1 pm


Visit: Östra Kyrkogatan 2,
Moritzska gården
Mail: Box 244, 901 06 Umeå.

Broadband support

090-17 77 17

Emergency number

If serious faults occur after office hours or during weekends, please call 090-14 26 10.

In the event of fire, accidents or burglary, please call 112.

To receive or give information regarding accidents or crises, please call 113 13