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Bostaden's open network

In 2008 we rebuilt our broadband net to be able to offer our customers an open network. This means that you are able to choose between a number of providers and different broadband services such as Internet and IP telephony.

NB: This applies to most of Bostaden's properties in Umeå – apart from Bullmark, Holmsund and Obbola.


I have a problem connecting to the open net of Bostaden, where can I get help?

Please call or send an e-mail to the Bostnet customer support.
Telephone number: 090-17 77 17, e-mail:


Where can I find current providers and read more about prices and contracts?

Visit for information about current suppliers and to get a general view of the selection of our services. You will for instance find information about prices and conditions and can easily order your broadband service.



My personal page

Registration possible from the year you turn 16 years


Telephone exchange

Phone: 090-17 75 00

Area Landlords

Contact list

Customer Service Centre

E-mail: Kundcenter
Phone: 090-17 77 00

Phone hours, Customer Service Centre

Monday–Friday 8 am–12 noon

Visiting hours

Monday–Thursday 9 am–4.30pm
Fridays 9 am–3 pm
Closed 12 noon–1 pm


Visit: Östra Kyrkogatan 2,
Moritzska gården
Mail: Box 244, 901 06 Umeå.

Broadband support

090-17 77 17

Emergency number

If serious faults occur after office hours or during weekends, please call 090-14 26 10.

In the event of fire, accidents or burglary, please call 112.

To receive or give information regarding accidents or crises, please call 113 13