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Fire safety

Read or folder about fire safety

We are installing fire detectors in all our flats. Your neighbourhood host will contact you when it is time for installation in your flat. To make sure that your fire detectors are working the way they should, you have to test and maintain them on a regular basis. Here is some advice that you ought to read through.

Instructions for your fire detector

  • Test and maintenance
  • To be sure that your fire detectors are working you may test them by pushing their test button for 10-15 seconds. If they are working they will start to alert. When tested, the fire detectors are supposed to alert at full volume of sound.
  • You should test your fire detectors once a month by pushing the test button.
  • You should always test your fire detectors if you have been away from your home a longer period of time.
  • If your fire detectors signal that their batteries have run down, you have to change them. Never remove the battery from your fire detector except when you replace it with a new one.
  • Clean all of your fire detectors once or twice a year by carefully vacuuming the smoke detection chamber. Use a plastic nozzle.

Battery Replacement

The following battery types can be used in your fire detectors: Zinc Chloride, Alkaline or Lithium. Regular zinc batteries will last for 8-15 months, alkaline batteries will last for 12-24 months and lithium batteries for 5-10 years. If your fire detectors are older or very dirty the battery life expectancy may be shorter. Unstable operating conditions such as high humidity and high temperature fluctuations may shorten the battery life expectancy.

Do not place your fire detector

  • In the kitchen where smoke from cooking may cause false alarms
  • In the bathroom where moisture may cause false alarms
  • Close to illuminated signs and other electrical equipment that emits electromagnetic fields
  • Close to a stove or oven with open flames
  • In places where air pockets may cause the smoke not to reach the detectors
  • In the garage where the exhaust can give false alarms
  • In dirty and dusty areas where dirt and dust can destroy the detectors
  • In areas with temperatures below 4 degrees Celsius or in rooms, with high temperature fluctuations




Telephone exchange

Phone: 090-17 75 00

Area Landlords

Contact list

Customer Service Centre

E-mail: Kundcenter
Phone: 090-17 77 00

Phone hours, Customer Service Centre

Monday, Wednesday, Friday 9 am–3 pm
Tuesday, Thursday 9 am-12 noon
Closed 12 noon–1 pm

Visiting hours

Monday–Thursday 9 am–4.30pm
Fridays 9 am–3 pm
Closed 12 noon–1 pm


Visit: Östra Kyrkogatan 2,
Moritzska gården
Mail: Box 244, 901 06 Umeå.

Broadband support

090-17 77 17

Emergency number

If serious faults occur after office hours or during weekends, please call 090-14 26 10.

In the event of fire, accidents or burglary, please call 112.

To receive or give information regarding accidents or crises, please call 113 13