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How it works


As a tenant you might have thoughts and questions when something happens or when you are moving in or out of your apartment or room for instance.

Here we have gathered all important information for our tenants. You can find information about rent, recycling, our TV services among other things.

If you miss any information, please let us know via e mail or by using our Tyck till feature to the right of the page.



Telephone exchange

Phone: 090-17 75 00

Customer service centre

E-mail: Kundcenter
Phone: 090-17 77 00

Area Landlord

Contact list


Visit: Östra Kyrkogatan 2,
Moritzska gården
Mail: Box 244, 901 06 Umeå.

Phone hours

Monday–Friday 9am–3pm

Visiting hours

Friday 9am–3pm
Closed 12 noon–1pm

Emergency number

If serious faults occur after office hours or during weekends, please call 090-14 26 10.

In the event of fire, accidents or burglary, please call 112.

To receive or give information regarding accidents or crises, please call 113 13.