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Moving in

• Moving in

  What is the number to Bostaden's störningsjour?
  • For urgent situations during evenings and weekends, please call our helpline 090-14 26 10. Examples of emergency situations are: locking yourself out of your apartment, a window is broken or that there is water in the basement. In case of fire, accidents, burglaries and the like, as usual, call the emergency number 112.
    
  Who provide the power grid access?
  • The power grid access during your period of tenancy will be automatically provided by Umeå Energi.
     
    It is free for you to choose who supplies electricity, unless electricity is not included in the rent. Umeå Energi will automatically deliver electricity unless you don´t do an active choice of another supplier.

     

  Can I choose my own electricity supplier?
  • Yes, it is free for you to choose who supplies your electricity, unless electricity is not included in the rent. Umeå Energi will automatically deliver electricity unless you don´t do an active choice of another supplier.
  How do I order extra equipment for my flat?
  • If you want extra equipment in your flat, a number of optional extras are available to you. This might for example be a dishwasher or washing machine. For each optional extra, you pay a charge each month that is added to your rent. Your area landlord knows more. NB: Optional extra equipment is not available for student housing.
    
  Can I decorate the flat myself?
  • Always get in touch with your area landlord if you want to change anything in your flat, for example repaper it or such like.
    
  I have an emergency and it is not the area landlords working hours, what do I do?
  • For urgent problems during evenings and weekends, please call our helpline 090-14 26 10. Examples of emergency situations are: locking yourself out of your apartment, a window is broken or that there is water in the basement. In case of fire, accidents, burglaries and the like, as usual, call the emergency number 112.
    
      
  How do I report a fault in my flat?
  • At Bostaden, you have a personal area landlord, a person you can always contact if you have questions about your flat, want to report a fault or are wondering about something. You can reach this person by phone, e-mail or by leaving a message in the letterbox. The area landlord usually works between 7.30 am and 4.30 pm (lunch 12 – 1 pm).
    
  Is it possible to move into my flat on a Saturday?
  • If the first of the month is a Saturday, Sunday or holiday, you can not move in before the coming weekday at 12 noon.
    
     
  Where do I find out about national flat number?

  • Nu du anmäler flyttning till folkbokföringen så måste du ange lantmäteriverkets lägenhetsnummer för din lägenhet. Lantmäteriets lägenhetsnummer hittar du på din personliga sida. Klicka på "Mina avtal" och sedan på "Mera information". Det finns även inskrivet i ditt hyresavtal intill raden för "Fastighetsbeteckning".
    
    OBS! Lantmäteriverkets lägenhetsnummer är ett helt fristående lägenhetsregister och ska inte förväxlas med Bostadens interna lägenhetsnummer.

  How does my Timed Car Heater Unit work?
  • You can find user instructions for your Timed Car Heater Unit on your personal page under the headline “Useful information”.
    
  I am about to move in to my new flat, what do I need to know?
  • We have gathered useful information in the booklet Welcome home.
     
     
  Where do I pick up the keys to my flat?
  • When you are moving in, you collect your keys from your area landlord. Contact your area landlord and make an appointment to collect your keys. You are able to collect the keys Monday through Friday 7.30 am to 12 noon and 1 pm to 4.30 pm.
    
    Please note: To be able to get your keys your contract must be signed and you must pay your first rent. Bring identification (e.g. passport or drivers licence). If you are unable to collect your keys you can give a friend or a relative a power of attorney so that he or she can collect the keys instead of you.
    
    Here you will find more information about keys.
  What shall I think about when I have agreed with the departing tenant to move in before my tenancy agreement is valid ?
  • If you and the departing tenant have agreed that you can move in earlier than what is stated in the tenancy agreement, you are responsible that the cleaning of the flat has been approved. It is always an agreement between the departing and the new tenant and does not affect the agreement with Bostaden. The departing tenant have to return the keys to the area landlord and also leave a power of attorney that says you are allowed to collect the keys earlier.
  On what day can I move in?
  • You will get access to your flat or room no earlier than 12 am on the first weekday the month your tenancy agreement is valid. For more information, please read "Moving in" where we have gathered useful information.