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As our tenant you always have access to your Area Landlord. He or she can help you with almost anything regarding your accommodation. Apart from the close contact with your Area Landlord and a pleasant accommodation you also get other advantages. Some of these are:

  • The Bostaden card that gives you good offers and discounts of different products and services. You receive the Bostaden card from your Area Landlord when you fetch the keys to your room or flat. Offers of immediate interest are always on our website. Find out more about the offers you get with the Bostaden card!
  • Up to nineteen channels and the possibility to choose between two different TV-suppliers if you want to buy more channels. Find out more about our TV-services!
  • The possibility to start a neighbourhood council where you are able to influence the housing environment in your area. The neighbourhood council may also have financial support from Bostaden to arrange own events in the area. Find out more about neighbourhood councils!






My personal page

Registration possible from the year you turn 16 years


Telephone exchange

Phone: 090-17 75 00

Area Landlords

Contact list

Customer Service Centre

E-mail: Kundcenter
Phone: 090-17 77 00

Phone hours, Customer Service Centre

Monday–Friday 8 am–12 noon

Visiting hours

Monday–Thursday 9 am–4.30pm
Fridays 9 am–3 pm
Closed 12 noon–1 pm


Visit: Östra Kyrkogatan 2,
Moritzska gården
Mail: Box 244, 901 06 Umeå.

Broadband support

090-17 77 17

Emergency number

If serious faults occur after office hours or during weekends, please call 090-14 26 10.

In the event of fire, accidents or burglary, please call 112.

To receive or give information regarding accidents or crises, please call 113 13