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Our services

Tenant by the kitchen table 


Bostaden has its own, unique television system. It gives you up to nineteen channels in our basic service. In addition, you can choose from three different Tv-suppliers if you want to buy more channels. More information about TV-offerings. 

Text messages for important information

You as a tenant can sign up for a service that means that you will receive important information from us in text messages. You can receive a message that tells you to log on to your personal page so that you do not loose your place in the queue. We also send text messages with information on planned measures such as power outages, repairs and rebuilding or unforeseen events such as fire and water damage. This allows you as a customer to receive important information concerning your accommodation wherever you are.

Boskola - Tenant school

If you are about to rent an apartment for the first time, you may want to know how it works. Therefore we have created a guide that will advise you what to think about as a tenant, your rights and responsibilities and what this kind of accommodation can offer. Try our Boskola (only available in Swedish).

Feedback - "Tyck till"

We have a feature on our website where you can give your opinions and views about your experience of Bostaden, our areas, our apartments and our web services. Just click the black button labelled Tyck till to the right of the page.

Housing costs

Sometimes it is hard to know what type of apartment is suitable to you and your economy. With that in mind, we have developed a spreadsheet service that you as an applicant can use to find the right accommodation. It is easy to use and the information you enter into it is not saved. Try our housing costs calculation service

My personal page

Registration possible from the year you turn 16 years


Telephone exchange

Phone: 090-17 75 00

Area Landlords

Contact list

Customer Service Centre

E-mail: Kundcenter
Phone: 090-17 77 00

Phone hours, Customer Service Centre

Monday–Friday 8 am–12 noon

Visiting hours

Monday–Thursday 9 am–4.30pm
Fridays 9 am–3 pm
Closed 12 noon–1 pm


Visit: Östra Kyrkogatan 2,
Moritzska gården
Mail: Box 244, 901 06 Umeå.

Broadband support

090-17 77 17

Emergency number

If serious faults occur after office hours or during weekends, please call 090-14 26 10.

In the event of fire, accidents or burglary, please call 112.

To receive or give information regarding accidents or crises, please call 113 13