Adjust font-size

Priority Customer Service

When you have had a tenancy agreement for your current flat for five years, you are able to become a priority customer. That means you will get priority over customers who search for flats themselves on our web site. You choose what area you are interested in and what kind of flat you want.

Who can become a priority customer?

All of our tenants who have lived in their flat for at least five years, have not been in arrears of rent and have been careful with their flat, have the possibility of using the priority customer service.

This is how it works

1. Register on your personal page where you want to move and what kind of flat you are interested in

You can register three different options such as different areas or different size of the flats. Below “Apartment summary” you are able to search and see what kind of flats we have in our different areas, their rent and more.

When a flat that fits your wishes is available we will send you an offer. It will be sent to the e mail address that you have registered on your personal page. If you do not have an e mail address the offer will be sent to your home address instead. It is therefore of great importance that you have given us an address that is correct and up to date.

Please note that you cannot have more than three offers at the same time, so that you have time to see the flats and make up your mind.

2. Accept or turn down the offer within three workdays

The priority customer offer will be sent to eight people. The one who have lived the longest in a Bostaden flat will end up at first place in the queue. Accept or turn down the offer within three weekdays. If you accept and is given the flat, the agreement will be posted on your personal page for you to sign.

Please note that the priority customer service will be deactivated if you turn down five first place offers. That is why it is so important that you specify your requests as far as possible.

Search for flats by yourself

You are still able to apply for flats via our web site, but without any priority over other customers. When you apply on your own it is the time of registration on your personal page that will determine who gets a flat. If you apply for and get a flat where the entry date is more than six weeks ahead, the contract for your current flat will be cancelled to the same day as the entry date of the new flat.

Moving in quickly

If there are less than six weeks left until you can move to a flat it is not possible to get a priority customer service offer. In these cases you have to apply for the flat on your own and it is your date of registration that determines whether or not you are one of the eight people that receive an offer to rent the flat. If you apply for and receive a flat where the entry date is less than six weeks ahead you risk to pay maximum 1,5 months double rent. This only applies to priority customers. To our other customers it is the period of notice given on the contract that counts.


Tenants in their living room 









Telephone exchange

Phone: 090-17 75 00

Area Landlords

Contact list

Customer service centre

E-mail: Kundcenter
Phone: 090-17 77 00

Phone hours, Customer service centre

and Fridays 9am–3pm
Thursdays 9am–12 noon

Visiting hours

Monday–Thursday 9am–4.30pm
Fridays 9am–3pm
Closed 12 noon–1pm


Visit: Östra Kyrkogatan 2,
Moritzska gården
Mail: Box 244, 901 06 Umeå.

Broadband support

090-17 77 17

Emergency number

If serious faults occur after office hours or during weekends, please call 090-14 26 10.

In the event of fire, accidents or burglary, please call 112.

To receive or give information regarding accidents or crises, please call 113 13