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General expectations

If you want to rent with us:

  • We expect you to have passed your 18th birthday (exceptions can be made if you have your domicile in another municipality, you cannot commute and you will go to high school in Umeå. In that case - contact our Customer Service Centre). 
  • We expect you to have a good financial situation with no record of non-payment, and a regular income for at least six months from the day you move in. A regular income is salary, pension, unemployment benefit or equivalent, income from capital, income support from the Municipality of Umeå and government student grants according to an education Plan.
  • We expect you to have references from previous landlord(s) and a satisfactory ability to pay.
  • If you are a foreign exchange student we wish you to be attentive to your stay by confirming your approval for VISA before you book for any accommodation.

You will not be accepted as a tenant in the following cases:

  • If you have not paid your rent as you should.
  • If you have been the subject of frequent complaints from neighbours.


NB! If you do not fulfil the above demands we are unable to approve your application for accommodation and you will be stopped from further applications. As long as the circumstances remain, you will not be able to apply. However, when you are able to show us that the situation has changed you are welcome to apply for accommodation with us. Your registration time will not be affected by this. 

Please note that you are not able to register a personal page until the year you turn 16.

Father and son in the kitchen

My personal page

Registration possible from the year you turn 16 years


Telephone exchange

Phone: 090-17 75 00

Area Landlords

Contact list

Customer Service Centre

E-mail: Kundcenter
Phone: 090-17 77 00

Phone hours, Customer Service Centre

Monday–Friday 8 am–12 noon

Visiting hours

Monday–Thursday 9 am–4.30pm
Fridays 9 am–3 pm
Closed 12 noon–1 pm


Visit: Östra Kyrkogatan 2,
Moritzska gården
Mail: Box 244, 901 06 Umeå.

Broadband support

090-17 77 17

Emergency number

If serious faults occur after office hours or during weekends, please call 090-14 26 10.

In the event of fire, accidents or burglary, please call 112.

To receive or give information regarding accidents or crises, please call 113 13