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How it works

It is natural that questions appear when you search for a new place to live. Here we have gathered all vital information when you search for accommodation on our website. We guide you on how to search for a new flat or a senior citizien flat, how you as a loyal customer are able to use our Priority Customer Service, how student housing works among other things.

If you feel like there is something missing, please contact us by phone or e-mail.


Students surfing with a laptop 

My personal page

Registration possible from the year you turn 16 years


Telephone exchange

Phone: 090-17 75 00

Area Landlords

Contact list

Customer Service Centre

E-mail: Kundcenter
Phone: 090-17 77 00

Phone hours, Customer Service Centre

Monday–Friday 8 am–12 noon

Visiting hours

Monday–Thursday 9 am–4.30pm
Fridays 9 am–3 pm
Closed 12 noon–1 pm


Visit: Östra Kyrkogatan 2,
Moritzska gården
Mail: Box 244, 901 06 Umeå.

Broadband support

090-17 77 17

Emergency number

If serious faults occur after office hours or during weekends, please call 090-14 26 10.

In the event of fire, accidents or burglary, please call 112.

To receive or give information regarding accidents or crises, please call 113 13