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Moving in


Read our folder: Welcome home

You can always turn to your Area Landlord

Your Area Landlord is the person you contact when you have questions, want to report a problem or for any other matters related to your home. You can get in contact with your Area Landlord via telephone, e-mail or by leaving a message in his or her letterbox. Contact information can be found on your personal page. The Area Landlords usually work between 7.30 am and 4.30 pm (lunch 12 noon–1 pm).

Keys to the flat

When you are moving in, you collect the keys from your Area Landlord. Contact your Area Landlord in beforehand, to agree on a time when he or she is at local office. It is possible to pick up the keys Monday through Friday 7.30 am to 12 noon, 1 pm to 4.30 pm. 

NB: To be able to get your keys, you must have paid your first rent, your contract must be signed and you must bring identification (e.g. passport or drivers licence).

Moving in on a Saturday

If the 1 st of the month is a Saturday, Sunday or holiday, you cannot move in before the coming weekday at 12 noon.

Moving in earlier

To be able to rewrite the contract to apply from an earlier date, we need a power of attorney from the departing tenant. This also applies when it is stated that the flat might be available or empty on an earlier date. Therefore, you must get in touch with the departing tenant and ask him or her to send us a power of attorney.

NB: We only rewrite contracts to apply from the 1st or 15th of the month. When we have received the power of attorney, you can contact us to rewrite the contract.

Reporting faults in the flat

At Bostaden, you have a personal Area Landlord, a person you can always contact if you have questions about your flat, want to report a fault or are wondering about something.

You can reach this person by phone, e-mail or by leaving a message in the letterbox. The Area Landlord usually works between 7.30 am and 4.30 pm (lunch 12 noon–1 pm).

Emergencies outside of the Area Landlord's working hours

When serious faults occur after office hours or during weekends or public holidays, please contact our helpline at 090-14 26 10. In the event of fire, accident, burglary and suchlike, call the usual emergency number 112.

Pests in the flat

You call our contracted pest controller, Nomor, at 0771-12 23 00, for further information.

Decorating your flat

Always get in touch with your Area Landlord if you want to change anything in your flat, for example repapering it.

Ordering extra equipment

If you want extra equipment in your flat, a number of optional extras are available. This might for example be a dishwasher or washing machine. For each optional extra, you pay a charge each month that is added to your rent. Your Area Landlord knows more.

NB: Optional extra equipment is not available for student housing.

Grid access

The power grid access during your period of tenancy will automatically be provided by Umeå Energi.

Choose electricity supplier

It is free for you to choose the supplier of electricity, unless electricity is not included in the rent. Umeå Energi will automatically provide electricity unless you chooseanother supplier.

Timed Car Heater Unit

You can find user instructions for your Timed Car Heater Unit on your Personal page under the headline “Useful information”.


Telephone exchange

Phone: 090-17 75 00

Customer service centre

E-mail: Kundcenter
Phone: 090-17 77 00

Area Landlord

Contact list


Visit: Östra Kyrkogatan 2,
Moritzska gården
Mail: Box 244, 901 06 Umeå.

Phone hours

Monday–Friday 9am–3pm

Visiting hours

Friday 9am–3pm
Closed 12 noon–1pm

Emergency number

If serious faults occur after office hours or during weekends, please call 090-14 26 10.

In the event of fire, accidents or burglary, please call 112.

To receive or give information regarding accidents or crises, please call 113 13.